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Returns & Cancellation Policy

Last updated: October 7, 2026

This Returns & Cancellation Policy applies to all purchases and Direct Donations made through our website, operated by The PopFund ("we," "us," "our"). This policy is incorporated into and forms part of our Terms and Conditions.

For any questions regarding an order, please contact us at thepopfund@gmail.com.

1. ORDER CANCELLATIONS

All order cancellations must meet both of the following conditions:

  1. The cancellation request is made within twenty-four (24) hours of purchase; AND
  2. The order has not yet shipped or been prepared for pickup.

To request a cancellation, contact us at thepopfund@gmail.com with your order number and the email address used at checkout. We will confirm whether your cancellation request can be processed.

If both conditions are met, a full refund will be issued to your original payment method. If the order has already shipped or the 24-hour window has passed, the cancellation request cannot be honored.

Orders consisting solely of Direct Donations: Nothing is shipped or prepared for pickup for a Direct Donation, so the second condition above does not apply. Requests to cancel a donation-only order are governed by Section 6 below.

2. DAMAGED OR DEFECTIVE PRODUCTS

If any product arrives damaged, defective, or contaminated, you must notify us in writing at thepopfund@gmail.com within seven (7) days of delivery.

When reporting a damaged or defective product, please include:

  • Your order number;
  • The email address used at checkout;
  • A description of the damage or defect; and
  • Photos of the damaged product and packaging (if possible).

Claims submitted after the seven (7) day period will not be eligible for refund or replacement, and we shall bear no further responsibility.

If your claim is approved, we will, at our discretion, either issue a refund for the affected item(s) or send a replacement.

3. NON-DELIVERY

If your order was not delivered, you may request a refund by contacting us at thepopfund@gmail.com.

Requests relating to non-delivery must be made within sixty (60) days from the date of purchase. Please include your order number, the email address used at checkout, and the shipping address provided.

Any requests made after sixty (60) days are not guaranteed. Refunds for claims made after this period shall be issued, if at all, solely at the discretion of The PopFund.

Before requesting a refund for non-delivery, please check:

  • Your order confirmation email for estimated delivery timeframes;
  • Any tracking information provided (if applicable); and
  • With other members of your household or building management, as packages may have been received by another person.

4. WRONG ITEMS RECEIVED

If you receive items that are different from what you ordered, please contact us at thepopfund@gmail.com within seven (7) days of delivery with your order number and a description of what you received versus what you ordered.

We will work to resolve the issue by sending the correct item(s) or issuing a refund, at our discretion.

5. PARTIAL REFUNDS

The PopFund may, at its discretion, process refunds for specific items within an order rather than the full order. When a partial refund is issued:

  • The refunded amount will include the proportional product cost and applicable tax for the refunded item(s);
  • Shipping fees may or may not be refunded depending on the circumstances, at the discretion of The PopFund;
  • The Giveback (fundraiser share) associated with the refunded item(s) will be recalculated accordingly — meaning the fundraiser's total raised amount will be reduced by the Giveback portion of the refunded item(s); and
  • Platform fees associated with the refunded item(s) will also be adjusted.

6. DIRECT DONATIONS

A Direct Donation is a contribution to a fundraiser rather than a purchase of goods — no product is delivered in exchange for it. Accordingly:

  • Direct Donations are generally non-refundable once the payment has been processed.
  • The PopFund may, at its sole discretion, issue a refund for a Direct Donation — for example, in the case of a duplicate or clearly mistaken donation.
  • To request an exception, contact us at thepopfund@gmail.com with your order number and the email address used at checkout, as soon as possible after the donation.
  • Where an order contained both products and a Direct Donation, a refund of the products does not automatically refund the Direct Donation, and vice versa. Each is considered separately.
  • If a Direct Donation is refunded, the Giveback associated with it is deducted from the fundraiser's total raised amount in the same way as a refunded product — see Section 10.

7. PICKUP ORDERS

For orders designated for local pickup:

  • You will receive a notification when your order is ready for pickup at the designated location.
  • It is your responsibility to pick up your order within a reasonable timeframe as communicated by The PopFund or the event Manager.
  • Uncollected pickup orders may be subject to forfeiture. The PopFund is not obligated to issue refunds for orders that are not picked up.
  • If your order is not available at the designated pickup location or time, please contact us at thepopfund@gmail.com.

8. DIGITAL PRODUCTS

Digital products delivered via email are generally non-refundable once delivered. If you did not receive your digital product or believe there was an error, please contact us at thepopfund@gmail.com within seven (7) days of purchase.

9. HOW REFUNDS ARE PROCESSED

All approved refunds are processed as follows:

  • Refund method: Refunds are issued back to the original payment method used at checkout via Stripe. We cannot issue refunds to a different payment method, bank account, or as store credit.
  • Processing time: Once approved, refunds are submitted to Stripe immediately. However, it may take 5-10 business days for the refund to appear on your statement, depending on your financial institution.
  • Refund amount: Refunds include the product cost and applicable sales tax for the refunded item(s). Shipping fees are refunded at the discretion of The PopFund. Payment processing fees charged by Stripe are non-refundable and are absorbed by The PopFund.

10. IMPACT OF REFUNDS ON FUNDRAISERS

When a refund is processed, the fundraising totals associated with the refunded order are adjusted:

  • The Giveback amount (fundraiser share) associated with the refunded item(s) is deducted from the event's and seller's total raised amount. This applies equally to refunded products and refunded Direct Donations; each refunded line is reversed at the Giveback rate that applied to it.
  • If a full order is refunded, the supporter count for the seller and event may also be adjusted.
  • These adjustments are made automatically and are reflected in the event's leaderboard, store statistics, and payout calculations.

If funds have already been paid out to the fundraising Manager before a refund is processed, The PopFund reserves the right to deduct the refunded Giveback amount from future payouts or to request repayment from the Manager.

11. CHARGEBACKS AND PAYMENT DISPUTES

By making a purchase, you agree to first contact us at thepopfund@gmail.com to resolve any issue prior to initiating a chargeback or payment dispute with your financial institution.

We are committed to resolving legitimate issues promptly. However:

  • Unauthorized chargebacks or disputes may result in suspension of your ability to make future purchases through the Services.
  • We will contest unauthorized chargebacks with supporting documentation of the transaction, including order details, delivery confirmation, and communication records.
  • If a chargeback is filed on a transaction for which funds have already been disbursed to the fundraiser, The PopFund reserves the right to deduct the disputed amount from the fundraiser's current or future payouts.

12. GENERAL EXCLUSIONS

EXCEPT AS SPECIFICALLY PROVIDED IN THIS POLICY, WE DO NOT ISSUE REFUNDS AND WE DO NOT ACCEPT RETURNS.

The following are not eligible for refunds or returns:

  • Orders where the cancellation request was made after 24 hours or after the order has shipped;
  • Products that are not damaged, defective, or contaminated (e.g., buyer's remorse, change of mind);
  • Damaged product claims submitted after the 7-day reporting window;
  • Non-delivery claims submitted after the 60-day window;
  • Pickup orders that were not collected within the designated timeframe;
  • Direct Donations, which are generally non-refundable, subject to the discretionary exceptions described in Section 6; and
  • Any other situation not expressly covered by this policy.

13. CONTACT US

For all cancellation, refund, return, or order-related inquiries, please contact us at:

The PopFund

10375 Wooster St. NW, Massillon, OH 44647

thepopfund@gmail.com

When contacting us, please include your order number and the email address used at checkout to help us locate your order quickly.